SHIPPING POLICY

VELORÉ | FaithOverFear.wear
Since 2024

At VELORÉ, we are committed to providing a premium shopping experience from the moment you place your order to the moment it arrives at your door.

1. Order Processing

All orders require approximately 2–5 business days to process before shipping. Processing times may be longer during new releases, holidays, or high-volume periods.

Please note that business days exclude weekends and holidays.

2. Shipping Times

Once your order has been shipped, estimated delivery times are:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days, when available

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, or other circumstances outside our control.

3. Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available. You can use this information to follow your package until delivery.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, selected shipping method, and order details.

Any free-shipping promotions will be clearly displayed when available.

5. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

6. Lost, Stolen, or Delayed Packages

VELORÉ is not responsible for carrier delays. If your tracking information indicates that your package has been delivered but you cannot locate it, please check your delivery area and contact the shipping carrier.

If your package appears to be lost in transit, contact us so we can help you investigate the issue.

7. International Shipping

International shipping availability, delivery times, and additional fees may vary depending on the destination. Customers are responsible for any applicable customs duties, taxes, or import fees unless otherwise stated.

8. Contact Us

If you have questions about your order or shipping, please contact our customer support team through the contact information listed on our website.

Thank you for choosing VELORÉ.

Luxury in every detail. Faith over fear.